RETURN

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. you will have to contact us to avail this policy.

There are certain situations where only partial refunds are granted (if applicable):

1. Items with obvious signs of use.
2. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
3. Any item that is returned more than 3 days after delivery.

REFUND (IF APPLICABLE)

Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment within a certain amount of days.

Refunded money will be deposited to your bank/card/mobile wallet which you used to pay while purchasing. It may take 7-10 working days to see the reflection of the refunded money to be deposited on your account/card/mobile wallet. 

Please note that we only offer exchanges or repairs for damaged products after return policy date are over. Refunds are not applicable in such scenarios.

To ensure a smooth process, after the successful order placement on our website, we will contact you shortly to confirm your order. In case we are unable to reach you within 3 days after order placement, the order will be automatically canceled.

If you wish to cancel your order after confirmation, please let us know immediately through social media or a direct phone call. Please note that if the parcel has already been dispatched from our warehouse when you notify us, you will be responsible for the associated delivery charge.

Kindly be aware that our delivery team will hold the parcel for a maximum of 3 days. If they are unable to deliver after 3 consecutive attempts within this timeframe, the parcel will be returned to us. In such cases, you, as the customer, will be responsible for the associated delivery cost.

Should you have any further questions or need assistance, feel free to contact us. We value your satisfaction and aim to provide you with the best service possible.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@karigoro.com.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged at the time of delivery to you. If you need to exchange it, you will have to return this to the delivery man at the time of delivery. if you miss this, you may contact us through phone call and our authority may consider the process.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.